Refund Policy

We want you to be completely satisfied with your purchase. Our Refund Policy explains how refunds work when you need one — simple, transparent, and hassle-free.

1. Eligibility for Refunds

You may request a refund under the following circumstances: - Your product arrives damaged, defective, or incorrect; - Your order was canceled by us due to unavailability or pricing errors; - You are eligible for a return under our Return Policy within the specified timeframe; - Your package is confirmed lost in transit.

For products purchased at a promotional discount (including our 70% OFF site-wide promotion), refunds are calculated based on the actual discounted amount paid — not the original list price.

2. Refund Timeframe

Once your refund is approved, we will process it to your original payment method within 5-10 business days. Please note that the exact timing for the refund to appear in your account depends on your bank or payment provider's processing times, which may take an additional 3-10 business days after we issue the refund.

3. How We Process Refunds

• Refunds to the original payment method — the standard method for all eligible refunds, ensuring a secure and traceable process;
• Store credit — offered as an alternative option in some cases, at our discretion, which can be used toward your next order;
• Replacement shipment — for damaged or defective products, we may offer to ship a replacement at no additional cost instead of issuing a refund.

You will receive an email notification once your refund has been initiated, confirming the amount and expected timeline.

4. Non-Refundable Items

For health and hygiene reasons, the following are not eligible for refunds: - Products that have been opened, used, or have had their seals broken; - Gift cards, where applicable; - Items returned outside the specified return window; - Shipping costs, unless the error was on our side (e.g., we shipped the wrong item).

We understand that mistakes happen — if you believe your situation deserves an exception, please contact us and we will review your case on an individual basis.

5. Fraud Prevention

To protect our customers and our business, we reserve the right to decline refund requests that appear to be fraudulent or abusive, including repeated returns of used products. We also may require proof of purchase (order number, email confirmation) to process any refund request.

6. Contact Us

To request a refund or ask a question about this policy, please reach out to us through our Contact page with your order number and a brief description of the issue. Our customer support team will respond within 24 hours.