Shipping Policy

We're committed to getting your flake-free essentials to your door as quickly and safely as possible. Please read our Shipping Policy below to understand our shipping methods, delivery timeframes, and costs.

1. Order Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding major holidays) after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email as soon as your order is placed, and a second notification with tracking information once your order has been shipped.

2. Shipping Methods and Delivery Timeframes

We proudly offer FREE worldwide shipping on every order — no minimum required. Delivery timeframes vary by destination:

All orders are shipped via our trusted carrier partners and include full tracking. Please note that delivery timeframes are estimates and may be affected by customs clearance, seasonal volume, weather conditions, or other factors beyond our control.

3. Shipping Costs

Free shipping is included on every order worldwide — always, no minimums, no hidden fees. The exact shipping method and cost (which will be $0.00) will be displayed clearly at checkout before you complete your purchase. There are no surprise charges — what you see at checkout is what you pay.

4. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to track your package in real time. You can also contact our customer support team for assistance with tracking at any time. In most cases, tracking information becomes available within 24-48 hours of shipment.

5. International Shipping and Customs

For international orders, please note that your package may be subject to customs duties, taxes, and import fees levied by the destination country. These charges, if any, are the responsibility of the recipient. Customs policies vary widely by country, and we recommend contacting your local customs office for more information. Please be aware that packages may be delayed due to customs inspections.

6. Address Accuracy

Please ensure that your shipping address is complete and accurate when placing your order. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information. If you notice an error in your shipping address after placing your order, please contact us immediately so we can attempt to correct it before shipment.

7. Delayed or Lost Packages

If your package is delayed beyond the estimated delivery timeframe, we encourage you to: - Track your package using the tracking number provided; - Check with your local carrier office, as packages are sometimes held for pickup; - Contact our customer support team for assistance.

In the event that a package is confirmed lost in transit, we will work with you to provide a replacement or a full refund, at our discretion, in accordance with our Refund Policy.

8. Shipping Restrictions

We ship to most countries worldwide. However, certain remote regions or countries may not be available for shipping, and we reserve the right to restrict shipping to specific addresses at our discretion. We are unable to ship to PO boxes in certain regions — if this applies to you, we will contact you to arrange an alternative delivery address.

9. Questions?

If you have any questions about our shipping policy, please don't hesitate to contact us through our Contact page — our team is happy to help.